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Eloqua Enterprise

Eloqua Chat ™

Do you engage your best prospects at their moment of peak interest?

Sales leads are on your web site right now. You’ve spent thousands of dollars bringing them there -  why merely inform them when you can engage them?

This isn’t your teen’s chat. Powerful analytics and customizable rule-based triggers enable Eloqua Chat to automatically target your ‘hottest’ website visitors. Now you can respond faster, more accurately and more agreeably to their needs – just as they are investing precious time to learn about your company.

“My sales team uses Eloqua Chat^TM to engage our best prospects with the right message just at the point when they are most interested in our products and services. If timing is everything in sales, then Eloqua Chat is a required sales tool that provides insight into the interests of website visitors and a way to accelerate the sales cycle. The solid return on investment that Eloqua Chat has delivered for Savvis makes it a no-brainer.”

- Michael Buckley, Senior Account Executive, Savvis, Inc.

Turn volumes of anonymous website visitors into customers!

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• Take the Lead. Eloqua Chat monitors activity from all prospects on your website and automatically engages them when they meet your ‘Hot Prospect’ profile.  For example, Eloqua’s profiling technology notices website visitors showing strong purchase intent by investigating prices, returning frequently to your site or making detailed product comparisons.  Eloqua Chat^TM can then offer your prospect an online chat and route them to your inside sales force or product experts. A short chat may lead to a call – and a close.   

• Take Control.  Eloqua Chat^TM finds the right sales or support person for each of your customers who will give them the best possible service, while you maximize revenue and satisfaction.  Based on visitor behavior, information from your CRM system and your current staffing levels, Rules-Based Routing ensures that each prospect chats with the customer service or salesperson most qualified to help. 

• Personalize the Experience. Instead of standard, "May I help you?" invitations, Eloqua Chat^TM improves overall customer experience with Custom Chat invites. This enables you to open every online chat with unique invitations like, “Did you find the pricing information you're looking for?”  “Do you have any questions about compatibility?” or “Would you like to know where our nearest support center is located?” based on prospect behavior and history.  

• Be Productive. With Eloqua’s Single Agent View, agents know exactly how often each person saw your site, when and where they visited and what pages they viewed.  Eloqua’s Customer Interaction profile gives agents the complete activity history of each prospect they chat with – web visits, emails, Hypersite, membership in automated programs, form or survey submissions -   making every discussion more productive.

• Use Multiple Channels. The customer dialog does not have to end when the conversation is over. Because Eloqua Chat^TM is an integrated component, visitors and chatters can be touched by other marketing channels across Eloqua’s demand generation platform.

  This powerful yet simple integration separates Eloqua Chat^TM from other chat-only vendors in the marketplace.

   This powerful integration means that you can automate everything from follow-up emails, surveys or transcripts to creating a personalized URL with unique content, placing prospects in calling queues or dropping them into an automated lead nurturing program to receive additional materials over time. These options and more are available to the agent at the conclusion of a  chat.

• Profit. Eloqua Chat^TM lets you sell to people who are ready to buy, accelerating your entire selling process. You can focus valuable sales time on people demonstrating buying behavior, instead of simply cold calling lists.  

See how quickly Eloqua Chat^TM can find new prospects for your business. Request a live demonstration today.