You thrive on working in a fast-paced, exciting environment, creating value for the client. You have strong software application and client services skills. Diligence, determination and focus on results are among your key assets. You are a very hard worker; and your ability to work with a client to understand their business process and then design a complex solution is as strong as your exceptional communication skills. You enjoy being creative and innovative to build out new cutting edge demand generation solutions and products.
Project Management of Complex Client Implementations (30%)
• Managing multinational/multidivisional launches of the application
• On time, in-budget delivery of projects
• Hits project milestones and key deliverable dates
• Strong business and technical issue resolution capabilities
• Ability to use MS Project and MS Visio
• Ability to manage various resources to execute project
Partner Management (30%)
• Assist Partner Project Management team in addressing complex partner escalations
• Transfer knowledge to partners in regards to Eloqua implementation methodology, best practice and global rollout strategies
• Elevate knowledge to partners in regards to professional client relationship management and communication skills
• Address escalations from partners around client questions, problems and concerns
Strategic Initiatives (30%)
• Work with clients and/or Eloqua team members to develop and build out new complex product solutions for large global customers
• Feedback key feature enhancements/requirements to Product Management and Development
• Standardize Complex Product Solutions Ability to direct client down "best practice" path when implementing the product
• Ability to transfer knowledge to Product Consultants through both verbal and written communication
• Ability to take a client’s business process and translate it onto the technology
Client Services Processes (10%)
• Adopt key Client Services procedures and systems:
• Time and billing (Quickarrow)
• Salesforce.com updates
• Eloqua Wiki
• Minimum of 5 years work experience in a comparable position for a software or technology company
• Proficiency with IT/software solutions design, configuration, and implementation
• Exceptional Proficiency at learning complex software solutions
• Proficiency with designing solutions based on criteria given
• Exceptional client services and support skills.
• Exceptional communication, interpersonal and support skills
• Demonstrate resourcefulness, motivation, initiative
• Hard and efficient worker.
• Knowledge of ASP/Internet based technologies preferred as well as related technologies such as databases and integration frameworks
• Familiarity with CRM and Marketing software and technology an asset
• Business Analyst experience is an asset
• HTML and JavaScript Coding is an asset
• Post Secondary Education required University/College degree in Computer Science, Engineering, or Business is an asset.
• Previous experience managing large scale global technology implementations is an asset.
